Cómo funciona

From the Rome Fiumicino Airport to Rome Hotels:
Once your reservation is confirmed, Select Italy will send you a confirmation voucher. Please present your voucher at the COTAV desk located inside terminal building T3 at the airport. The staff will show you where the driver will be waiting. Stops may be made at other hotels for their guests and journey times will be approximately 1 hour to 1 hour & 15 minutes, depending on traffic. Shuttles usually stop at multiple hotels per trip - the average number of stops made by each shuttle is 4.

From Rome Hotels to the Rome Fiumicino Airport:
Once your reservation is confirmed, Select Italy will send you a confirmation voucher. For flights to the U.S. the usual pick-up time is at least 4 hours before your flight departure time. Please present your voucher to the shuttle driver upon pick-up from your hotel. Please be in your hotel's lobby and ready to leave at least 10 minutes before your reservation time. The shuttle will be on a schedule and it will not be possible to wait for guests for any longer than a few minutes. The shuttle may arrive up to 20-30 minutes after your reservation time, in the case of heavy traffic. Stops may be made at other hotels for their guests and journey times will be approximately 1 hour to 1 hour & 15 minutes, depending on traffic and the number of stops. Shuttles usually stop at multiple hotels per trip - the average number of stops made by each shuttle is 4.

Información

Please note that hotel pick-up time for all flights departing from Fiumicino Airport at 10:00AM will be no later than 6:00AM. This is necessary due to Rome's heavy commuter traffic in the early hours of the morning.

Hotel:
Please note that some hotels have restricted or no shuttle access. Clients will be notified prior to being charged if this applies to their hotel.

Luggage:
Two pieces of luggage are allowed per person (suitcase and hand luggage). Special-volume items and items in excess of this allowance will incur fees equivalent to extra passengers, which must be paid for at the time of booking.

If you will have extra luggage, please book the extra passenger space as appropriate (one passenger booking allows for one suitcase and one piece of hand luggage). At the end of your order, please indicate how many of the passenger bookings are solely for luggage and how much extra luggage there will be.

Política de Servicio

Airport to Hotel:
All no-show clients will have their shuttle service cancelled and will be charged the full price. No-show clients are those who do not show up at the established place and time, without prior notification to and confirmation from a Select-Italy agent.

Clients with same- and next-day flight delays, including canceled and missed flights, must call Select Italy before their reservation time for any possibility of a change to the service. Service changes, both same- and next-day, are not guaranteed. They will be accommodated on a space-available basis.


Hotel to Airport:
All no-show clients will have their shuttle service cancelled and will be charged the full price. No-show clients are those who do not show up at the established place and time, without prior notification to and confirmation from a Select-Italy agent.

Clients with canceled flights must call Select Italy before their reservation time for any possibility of a change to the service. Service changes, both same- and next-day, are not guaranteed. They will be accommodated on a space-available basis. All service changes must be confirmed by a Select-Italy agent prior to the original reservation time.